Welcome to Merry Flora Help Center!
We’re here to make your shopping experience smooth and enjoyable. Find answers to common questions below.
1. Ordering & Payments
How to Place an Order?
Browse our collections and select your favorite products.
Add items to your shopping cart.
Proceed to checkout and enter your shipping details.
Choose a payment method and complete the order.
You will receive a confirmation email with your order details.
Accepted Payment Methods
Credit/Debit Cards (Visa, MasterCard, Amex)
PayPal
Apple Pay & Google Pay
Buy Now, Pay Later (if applicable)
2. Shipping & Delivery
Shipping Options
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders over $50 |
| Express Shipping | 2-3 business days | $9.99 |
| Overnight Shipping | 1 business day | $19.99 |
Track Your Order
Once your order is shipped, you will receive a tracking number via email. Use our Order Tracking Tool to stay updated.
3. Returns & Exchanges
Return Policy
You can return eligible products within 30 days of receiving them.
Items must be unused and in original packaging
Some custom-made or final sale items may not be eligible for return
Refunds are processed within 7 business days after receiving the return
To start a return, visit our Returns Portal.
4. Frequently Asked Questions (FAQs)
Q: Can I modify my order after placing it?
A: If your order hasn’t been processed yet, contact us immediately.
Q: Do you offer gift wrapping?
A: Yes! Select the gift wrap option at checkout.
Q: What if my item arrives damaged?
A: We sincerely apologize. Please send us a photo at support@merryflora.com, and we’ll assist you with a replacement.
For more FAQs, visit our Help Center.